Terms and Conditions

Quote Validity:

Quotes remain valid for 30 days unless otherwise stated. The Contractor may amend a quote before acceptance if supplier pricing, freight, rebates or regulatory requirements materially change.

Site Inspection:

The quotation is based on information available at the time of quoting. A pre-installation inspection may identify additional work or safety requirements. If such things occur, customers will be notified prior to scheduling an installation date.

Existing Site Conditions:

The Contractor is not responsible for pre-existing roof defects, water leaks, structural issues, deteriorated roofing materials, asbestos, or non-compliant electrical installations discovered during the works.

Safe Access:

The Customer must provide safe and unrestricted access to all work areas. Delays caused by restricted access may result in additional charges.

Switchboard & Electrical Upgrades:

Where existing electrical equipment does not comply with applicable standards or distributor requirements, upgrades may be required before installation can proceed. The costs for such upgrades will need to be paid by customers. However, this will be disclosed and discussed prior to the contractor starting the job.

Delays:

The Contractor is not liable for delays caused by weather, network approvals, supplier shortages, industrial action, government actions or other events beyond its reasonable control.

Variations:

Variations requested by the Customer or required due to unforeseen site conditions will be documented and approved before the work proceeds where reasonably practicable.

Product Availability:

If specified equipment becomes unavailable, the Contractor may offer an equivalent or better product. The Customer will be informed before substitution.

Practical Completion:

Practical Completion occurs when the system has been installed, tested and is safe to operate, even if grid export approval or retailer meter reconfiguration remains outstanding.

Risk & Ownership:

Risk passes to the Customer on Practical Completion. Ownership remains with the Contractor until payment has been received in full.

Payment Default:

If payment is overdue, the Contractor may suspend further work, withhold commissioning documentation permitted by law, and recover reasonable debt recovery costs.

Suspension:

The Contractor may suspend works where safety concerns exist; required approvals have not been obtained, or the Customer has failed to meet their contractual obligations.

Termination:

Either party may terminate the Agreement Prior to supply & installation of the quoted system. A written notice must be given to another party to terminate the contract.

Refund Policy:

According to Customer law Customers Right to Cancel their Contract Agreement with 10 Business days by written email us or Call us 1300521072. Customer will get Refund deposit back. If customer cancel our Acceptance Contract Agreement on the Installation Day or date also After 10 business days, & customer may terminate the Contract Ausgreen Solar will not Refund your deposit.

Warranties:

Warranty claims relating to equipment will be managed in accordance with the relevant manufacturer's warranty terms. Workmanship warranty claims should be reported as soon as practicable.

Performance Estimates:

Generation and savings estimates are indicative only and depend on weather, shading, customer consumption patterns and network conditions.

Australian Consumer Law:

Nothing in this Agreement excludes or limits any consumer guarantee or other right that cannot legally be excluded under the Australian Consumer Law.

Privacy:

Personal information may be collected and used for quoting, installation, warranty administration, network approvals, and legal compliance.

Dispute Resolution:

The parties agree to attempt to resolve disputes through good-faith discussions before commencing further action, unless urgent relief is required. Please refer to section 3, clause 1 for complaints handling policy.

Governing Law:

This Agreement is governed by the laws of the Australian State or Territory in which the installation takes place.