Terms and Conditions

1.1 Parties:

This Agreement is between Ausgreen Solar (Contractor) and the Customer identified in the accepted quotation ("Customer"). The Agreement consists of the accepted quotation, these terms, approved variations, and any attached schedules.

1.2 Purpose:

The Contractor agrees to design (where applicable), supply, install and commission the new energy technology products described in the quotation. The Contractor will carry out the works using appropriately qualified personnel and in accordance with applicable laws, Australian Standards and manufacturer requirements.

1.3 Definitions:

Contract Price means the amount shown in the accepted quotation. Products means all equipment listed in thequotation. Works means the supply, installation, testing and commissioning services. Practical Completion means the stage at which the system is substantially complete and safe for use, subject to any outstanding network approvals.

1.4. Acceptance:

The Agreement becomes binding when the Customer signs the quotation, accepts electronically, pays any required 10% deposit or otherwise instructs the Contractor to proceed. This Agreement replaces prior discussions relating to the quoted works.

1.5 Installation:

Ausgreen Solar will arrange Solar & Battery Systemdelivery & Installationtimeframe3 -6 weeks aftersigning the proposal / Contract Agreement & start fromthe depositpay. 2-7 days before we will inform to our customer regarding solar & battery Installation.Delays may occur due to weather, or Installation date may need to change due to, installer availability & products shortage. DNSP approvals, product availability, meter box requiring major upgrades, safety concerns or events beyond the Contractor's reasonable control. Ausgreen solar will keep the Customer informed of significant delays.

Solar & Battery system Installation by new Accreditation provider Solar AccreditationAustralia SAA(Solar Accredited Australia) Accredited Installer. If there is any damaged roof During installation resulting from the installation. All possible precautions will be taken to avoid damage when the goods are installed. if the roof tiles /tin are old or Terracotta or brittle, this will be the responsibility of the customers to organize Extra roof tiles. Is there any Ceramic switch on the meter box that needs to be upgraded to the Ceramic switch to RCD from the customer side? also meter upgrade single phase to three phase or if switch board too old need to be upgraded from level -2 Electrician Ausgreen solar is not Responsible to upgrade meter or Ceramic switch ormeter box, upgrade does not include price. Quote /Agreement

1.5a Battery and Inverter Installation:

Inverter Installation Location next to the main switchboard andBattery Installation need to be 1.9m - 2.7m Clearence space (ex :no water tank,no gas meteror noaircon ).Standard Installation ausgreen solar coverup to 3 meters cable run. battery should be Install wall Mounted or ground mounted. In the ground-mounted installation, a concrete slab might-be required. A brick wall should be positioned behind the battery. bollard & smoke alarm must be installed if battery install in the garage also, opposite side of Meter box or Install battery from meter box to rear side of the wall additional extra costs $700 -$5000 will be applied to the installation depends on the circumstance distance.AC coupled only battery Installation.For DCCoupled new Solar &battery system install.

Performance of the System: Generation of electricity by the solar system ( PV ) is only an indication. Numerous factors, like weather patterns, Clouds, climate Conditions, shading of the system, Roof directions, your Electricity usage might affect the amount of money you will save. however, you can Daily on an average  produce electricity 3 kw - 3.5kw base on ( Sydney weather )  an hour . Example : 6.6 kw solar system daily on an average Electricity generation 18-24 kw  but Summer time produces more power from solar system if weather is fully Sunny day. After Battery Install in your house, Performance & daily energy balance uses depends of the day & night time  your electricity appliance usage.

1.6 Cooling –Off Period:

Consumer may Right to Cancel within 10 Business days Cooling off period, which is signing of the Sales Agreement. (under the Australian Consumer Law) & refund your full deposit back. A written email or by phone must be given us cancel to the contract Agreement.

1.7 Termination of Contract:

The customer is entitled to terminate your contract, and we must provide them with a full refund if:

• a) your contract is for the supply of New Energy Tech that requires physical installation and
• b) you provide the customer with a site-specific installation design or plan and site-specific performance estimate as an initial deliverable under the contract (rather than as part of your quote) and
• c) within 10 business days of receiving your site-specific installation design plan and performance estimate the customer notifies you that they do not accept these.

1.7A :

The customer is entitled to terminate your contract and we must provide them with a full refund if your contract is for the supply of New Energy Tech that requires physical installation and you propose to significantly change the New Energy Tech installation design from that previously provided to them (whether provided in your quote or as a first deliverable under your contract) and they are not willing to accept the change.

1.7B :

The customer is entitled to terminate your contract and we must provide them with a full refund if your contract is for the supply of New Energy Tech that requires physical installation if site conditions and circumstances beyond your control result in extra chargeable work not within the contract price and they are not willing to bear those additional costs.

1.7C :

The customer is entitled to terminate your contract for the supply of New Energy Tech, and we must provide them with a full refund, if you fail to meet the timeframe specified in your contract for delivery and installation (if applicable), or commencement of service of any New Energy Tech. This does not apply, however, if the delay was because of circumstances that were identified in your contract as outside your control.

AusgreenSolar mayTerminate this agreement and installation if do not abide by these terms conditions & we will refund deposit back within 7 business days. works where safety concerns exist;required approvals have not been obtained, or the Customer has failed to meet their contractual obligations.

1.8. Scope of Works:

The Contractor will supply and install only the products and services listed in the quotation. Excluded items, including building works, asbestos removal, structural engineering, switchboard upgrades, trenching or civil works, are not included unless expressly stated.

1.9 ContractAgreement Price:

The Contract Price includes only the items identified in the quotation. Additional work requested by the Customer or requiredbecause unforeseen site conditions will be treated as a variation and must be approved before the work proceedswhere reasonably practicable.

2.PAYMENT

We usually require10% deposit. In some situations, we take no deposit or less than 10%. Regardless, it is mentioned on your quote or Acceptance /Contract proposal Agreement Signing day. Remaining final Payment is pay on installation Day. Unless finance arrangements provide (of Panels and Inverter & Racking for solar system or Solar batteries and hardware for storage systems). Ownership of supplied equipment remains with the Contractor until payment is received in full.

2.1 : PaymentMethod:

The balance of payment can be paid by EFT,or cash, or credit card. We except MasterCard, Visa card & AmericanExpress . If you pay by credit card you may give us call 1300521072 or talk our team member we will process payment from you .or EFT / Bank Transfer:

A/C Name: AUSGREEN SOLAR
BSB :062191 # A/C NO: 10835611
REF: User Your Address # CBA Bank

2.1a :GSTIncludes :

Prices offeredall includes GST unless otherwise stated

2.2 Customer Obligations:

The Customer must:

• provide safe and reasonable access;
• ensure pets, dogand occupants are kept clear of work areas;
• disclose known defects or hazards;
• obtain landlord or strata approval where required;
• provide internet connectivity if monitoring is included.

2.3 Variations & Product Substitutions:

Where a specified product becomes unavailable, the Contractor may propose an equivalent or superior product. No substitution will occur without informing the Customer. Variations affecting price or scope will be documented in writing. The contractor will only proceed to the next stage of the order after receiving written confirmation from the customer that the new proposed product is acceptable.

2.4Products Warranties:

Manufacturer warranties apply to products supplied. Separate warranty documentssupplied withpost-installation. In most cases, customers can access the warranty document on manufacturers’ websitesand last page with our Quote/ Proposal.Ausgreensolar providesthe warranties for the solar panels, inverters and Battery & racking are held by the manufacturing company Solar panel carry 30 year's performance warranty& Solar panel Product warranty 25 Years warranty & Inverters 10 years warranty. & Battery 10 Years Warranty & racking 10 years warranty.

2.5Workmanship:

Ausgreen solar Provide 5-year installation warranty, if there any Faulty / damage related our solar installation, if is not Related solar installation we Charge for Call out fees $275 and may be charged If you need any service required. Solar & Battery system Installation by new Accreditation provider Solar Accreditation Australia SAA (Solar Accredited Australia) Accredited Installer. If there is any damaged roof During installation resulting from the installation.

2.6VPP / SolarFeed – in – Tariff:

Energy Retailer or distribution have different Electricity kwrates;requirements depend on electricity retailer and network for Feed in Tariff & VPP. Ausgreen Solar does not guarantee any Feed inTariffsrate or Virtual Power Plant (VPP) Plan or rate.

2.7 Energy network /Grid,Meter ConnectionApproval:

Smart metersolar meter connection by energy Retailer or network distributor. Ausgreensolar assist with paperwork's,but we cannotguarantee meterexchange time & Approval .

A. New Energy Tech that Requires approval from the customer’s Energy Supplier for connection to the Energy Network and/or reconfiguration of the meter, we must(Grid connection Approval) an offer to arrange this on the customer’s behalf and if any, no charge we will make for doing this application. If the grid connection application approval & Application is rejected, we will return full deposit back.

B .Where grid connection is requires , customer must provide us with relevant paperwork for us to complete the application for grid connection Approval .for approval and/or reconfiguration of the customer’s meter and the relevant paperwork that must be completed and submitted prior to installation.

C. We advise that the customers' energy supplier may impose a charge for the connection to the Energy Network and/ or reconfiguring their meter. We also confirm that there may be changes to their existing energy tariff as a result of installing the New Energy Tech.

D. Ausgreen solar statement that we will support the customer through connection steps if they decide to obtain Energy Network connection approval themselves and , no charge will be applied for this assistance. If the grid connection application approval & Application is rejected, we will return full deposit back

2.8 Completion:

Upon completion and final payment settled, the Contractor will provide system information, warranty documents, operating instructions, and, where applicable, monitoring details. Grid exports may remain subject to distributor approval.

3.1 Quote Validity:

Quotes remain valid for 10 Business days unless otherwise stated. The Contractor may amend a quote before acceptance if supplier pricing, freight, rebates or regulatory requirements materially change.

3.2 Site Inspection:

The quotation is based on information available at the time of quoting. A pre-installation inspection may identifyadditional work or safety requirements. If such things occur, customers will be notified prior to scheduling an installation date.

3.3 Existing Site Conditions:

The Contractor is not responsible for pre-existing roof defects, water leaks, structural issues, deteriorated roofing materials, asbestos, or non-compliant electrical installations discovered during the works.

3.4 Safe Access:

The Customer must provide safe and unrestricted access to all work areas. Delays caused by restricted access may result in additional charges.

3.5 Switchboard & Electrical Upgrades:

Where existing electrical equipment does not comply with applicable standards or distributor requirements, upgrades may be required before installation can proceed. The costs for such upgrades will need to be paid by customers. However, this will be disclosed and discussed prior to the contractor starting the job.

3.6. Delays:

The Contractor is not liable for delays caused by weather, network approvals, supplier shortages, industrial action, government actions or other events beyond its reasonable control.

3.7 Variations:

Variations requested by the Customer or required due to unforeseen site conditions will be documented and approved before the work proceeds were reasonably practicable.

3.8 Product Availability:

If specified equipment becomes unavailable, the Contractor may offer an equivalent or better product. The Customer will be informed before substitution.

3.9 Practical Completion:

Practical Completion occurs when the system has been installed, tested and is safe to operate, even if grid export approval or retailer meter reconfiguration remains outstanding.

3.9a :Risk & Ownership:

Risk passes to the Customer on Practical Completion. Ownership remains with the Contractor until payment has been received in full.

3.9aa Payment Default:

If payment is overdue, the Contractor may suspend further work, withhold commissioning documentation permitted by law, and recover reasonable debt recovery costs.

3.9b : Products Warranties:

Warranty claims relating to equipment will be managed in accordance with the relevant manufacturer's warranty terms. Workmanship warranty claims should be reported as soon as practicable.

3.9c : Performance Estimates:

Generation and savings estimates are indicative only and depend on weather, shading, customer consumption patterns and network conditions

3.9d : Australian Consumer Law:

Nothing in this Agreement excludes or limits any consumer guarantee or other right that cannot legally be excluded under the Australian Consumer Law.

3.9e : Privacy:

Personal information may be collected and used for quoting, installation, warranty administration, network approvals, and legal compliance.

3.9f : Dispute Resolution:

The parties agree to attempt to resolve disputes through good-faith discussions before commencingfurther action, unless urgent relief is required. Please refer to section 3, clause 1 for complaints handling policy.

3.9g : Governing Law:

This Agreement is governed by the laws of the Australian State or Territory in which the installation takes place.